Frequently Asked

Digital Images

What is the turnaround time for my video?

The average turnaround time for a video is 4-5 weeks from your wedding date. Video production generally takes a few weeks more than editing images because it is such a detailed process. Furthermore, to maintain our high standards, we don’t rush projects through the studio or hire inexperienced temps. Rather we give each project all the time it requires.



How long are the videos and what is included?

You will receive the Highlight Reel which is 3-5 minutes long. The total amount of edited video is generally 30-90 minutes, depending on the length of your ceremony and reception. The titles that you will receive are: Highlight Reel, Ceremony, Reception, and Bonus Footage.



What if I want all the footage?

We offer a superior product compared to the raw footage offered by other companies. Raw footage can be a challenge to those who are not familiar with the editing process because we have to match the voice recordings to the video itself. The Raw footage can be purchased at an additional cost.



Do I get to choose my music?

Yes! We send you a questionnaire prior to your wedding day for your video selections. Please be sure to include the music choices so that we can be sure to include it on your video.



How is my video delivered?

Once your video is complete, we will email you a link to your video. The link is an actual website that will stay online for a few years. However we strongly suggest that you download the video in its entirety to secure it. You can do so on different computers so as to never lose it. There is also a link to share your video on social media, or copy the link, or even embed the link. There are multiple ways to share your video. Have fun with it!



Albums

What is the turnaround time for albums?

The average turnaround time for a wedding album design is one to two weeks from the date that you submit your images to us. After the wedding, you'll receive an email that will explain the album images selection process. Once you choose the images you'd like to include in your album email us the image numbers and we will create a first draft based on your selections. Once the draft is complete you will receive an email to view the album. You can have up to 3 changes. Once the final proof is accepted the album will go out for print.



What can delay my album design?

The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year. If you do take over a year to order your album you will be subject to a 15% fee from the original album price. This will be billed to you once you place your album order. Similar to the post-production process, if you require rush processing, a fee of $100.00 will be charged. Additional fees for rush shipping or drop shipping are also applied.



Video

What is the turnaround time for my video?

The average turnaround time for a video is 4-5 weeks from your wedding date. Video production generally takes a few weeks more than editing images because it is such a detailed process. Furthermore, to maintain our high standards, we don’t rush projects through the studio or hire inexperienced temps. Rather we give each project all the time it requires.



How long are the videos and what is included?

You will receive the Highlight Reel which is 3-5 minutes long. The total amount of edited video is generally 30-90 minutes, depending on the length of your ceremony and reception. The titles that you will receive are: Highlight Reel, Ceremony, Reception, and Bonus Footage.



What if I want all the footage?

We offer a superior product compared to the raw footage offered by other companies. Raw footage can be a challenge to those who are not familiar with the editing process because we have to match the voice recordings to the video itself. The Raw footage can be purchased at an additional cost.



Do I get to choose my music?

Yes! We send you a questionnaire prior to your wedding day for your video selections. Please be sure to include the music choices so that we can be sure to include it on your video.



How is my video delivered?

Once your video is complete, we will email you a link to your video. The link is an actual website that will stay online for a few years. However we strongly suggest that you download the video in its entirety to secure it. You can do so on different computers so as to never lose it. There is also a link to share your video on social media, or copy the link, or even embed the link. There are multiple ways to share your video. Have fun with it!